Provider Enablement Drives Long-Lasting Virtual Care Engagement: Key...
Virtual healthcare has become a core component of consumer-clinician engagement. According to the Forrester Analytics Consumer Technographics® US Omnibus Q4 Survey, 2020, 41% of US online adults had a...
View ArticleFour Themes Will Shape The Future Of Insurance
Technology alone won't drive sustainable competitive advantages. Partnerships, people, products, and processes will factor heavily into four themes that will shape the future of insurance.
View ArticleBoost Confidence And Transparency By Elevating Digital Superannuation...
A perfect storm of change has hit the superannuation sector, as three distinct trends have converged. First, COVID-19 has accelerated digital adoption as super firms’ websites and mobile apps have...
View ArticleChina Is Leading Global Blockchain Adoption For Digital Transformation
Distributed ledger technology (AKA blockchain) is catalyzing a long-term shift of trust in distributed business environments worldwide. Chained data blocks make assets traceable, cryptography enables...
View ArticleLearn From Natural Language Processing Use Cases To Build Your Projects In...
Many solutions have already adopted technologies we introduced in AI 2.0. Check out how banks and insurers in APAC benefit from NLP.
View Article2021年预测：边缘计算迎来拐点
2020年爆发的新冠疫情并没有带来新的收入来源或商业发展，但它肯定加速了现有技术趋势的发展。其中最为引人注目的技术就要数边缘计算了。但边缘计算的市场却很复杂，点击“阅读更多”了解我们对边缘计算市场2021年的预测。
View Article2021年预测：财富管理公司将拥抱数字化，蓬勃发展
我们因新冠疫情而铭记2020年，以及铭记它是如何永久性地改变客户寻求财富管理建议的方式，以及投资管理顾问给出建议的方式。在新冠疫情后的一年里，我们的财富管理会有怎样的趋势，点击“阅读更多”了解具体细节。
View ArticleThe Path To Automation In Europe And Its Impact On The Future Of Work
This report provides tech and business leaders in Europe with a checklist to avoid making the biggest mistakes and develop a solid framework for automation projects.
View ArticleTop Tips To Keep Your Innovation Practice Alive While Everyone Is Working...
During the last 12 months, we’ve talked to many inventive people across companies who are working hard to keep the motivation of their colleagues and teammates high while everybody has to work from...
View ArticleForrester’s US Retail Recovery Heat Map, March 2021 — Vaccine Rollout
Every month, we estimate how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating numerous metrics (across retail sales, local economic indicators, and...
View ArticleActivate Your Total Economic Impact™ (TEI) Study Using The Five W’s And One H
Use the TEI results to create customer-centric messaging and highlight how you understand their pain points, issues, and struggles — to compel prospects to take action.
View ArticleThe Road To Sustainable Finance Will Be Long And Thorny
Tariq Fancy — BlackRock’s former chief investment officer of sustainable investing — caused an uproar recently when he denounced sustainable investing as just “marketing hype” and “PR spin.” Well, the...
View ArticleDigital Accessibility Is About Great CX, Not Just Compliance — Takeaways From...
I speak with companies weekly about the growing importance of digital accessibility, and prior to 2020, those conversations almost always started with this question: “How do we make our sites and apps...
View ArticleTop Design Projects Of 2021: What They Are Versus What They Should Be
Are you investing your design efforts in the right place? Are you wondering if your company is really designing in ways that attract and create more loyal customers? Have you ever felt like you were...
View Article2021 Brings New Security Challenges And Regulations For European CISOs
Just like waiting for the bus, three pieces of European-focused research I authored have published over the last few days. I have looked at three topics: that of European cyber regulations, European...
View ArticleMutuals And Direct Banks Top The UK, France, Italy, And Spain Banking CX...
In our 2020 European Banking Customer Experience Index (CX Index™), mutuals and direct banks outperformed traditional banks in terms of customer experience (CX) in the UK, France, Italy, and Spain....
View ArticleDDoS Protection Vendors Introduce Welcome Pricing Innovations
A few weeks back, in our DDoS Wave launch blog, we promised you a whole blog dedicated just to DDoS protection pricing innovations. Forrester recently published “The Forrester Wave™: DDoS Mitigation...
View ArticleSystemic Risk For 2021
They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. For example,...
View ArticleThe Future Of Sales Compensation Is Insight-Driven
Sales compensation plans have not kept up with the realities of how B2B sales are won. This will change as insights are increasingly folded into the compensation planning process.
View ArticleFour Building Blocks To Help Campaign Leaders Balance Economies Of Scale And...
How can campaign leaders balance their desire for economies of scale with the need to deliver campaigns that resonate in local markets?
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