From Question Mark To Exclamation Point: Takeaways From Spotify’s Q2 2022...
In Q2 2022, Spotify’s revenue, advertising, and monthly active users (MAUs) grew, defying fears that inflation and subscription fatigue would weaken demand. Spotify’s strong Q2 2022 performance...
View ArticlePersonal Advice On How To Earn Extra Points In Your Next Forrester Wave™
As I wind down the last few days of my Forrester career before I retire, I am very conscious of the fact that I am leaving behind two customer experience (CX) analysts who are in various phases of...
View ArticleUS Federal Government Continues Cybersecurity Leadership With New OMB Memo
The guidance in the new memorandum enables federal civilian agencies to properly assign cyber-initiative funding toward the most critical areas. Here, we take a closer look.
View ArticleCustomer Service Unplugged — Or Why Empathy Matters
When you strip a song down to its base, you end up with a simple acoustic version, free of overproduction or electronic distractions. The most striking example of this for me is Eric Clapton’s version...
View ArticlePort In The Storm: Takeaways From Amazon’s Q2 2022 Earnings
After years of spending lavishly on growth, Amazon cut costs in Q2 2022, reducing headcount by 6% and, according to CEO Andy Jassy, “improving the productivity of [its] fulfillment network.” As a...
View ArticleUnified Payments Interface (UPI) For Feature Phone Users — A Step Toward...
UPI is a leader in India’s digital retail payments, processing record-breaking transactions worth INR 10 trillion in May this year. In this era of instant gratification, payment happens in real time...
View ArticleNext On The Data Deprecation Docket: Location Data
Location data is getting a lot of attention lately — most recently thanks to the Federal Trade Commission’s announcement that it is “committed to fully enforcing” laws that protect sensitive data,...
View ArticleStep Up Your Governance Game With Our Information Security Steering Committee...
We’ve said it many times: Security matters, and security leaders have more influence and access to boards and senior executives than ever. Thanks to external forces like ransomware attacks, evolving...
View ArticleStay Ahead of Competition With An Anywhere-work Approach to Talent
Forrester’s research shows that two-thirds of US firms are moving to anywhere-work models, bringing a significant shift to the tech labor market. For most companies, the labor market is tight and...
View ArticleAnnouncing The Forrester EUEM Wave™: The Race To Improve DEX Is On
We are thrilled to today release our second-ever end-user experience management (EUEM) Wave: The Forrester Wave™: End-User Experience Management, Q3 2022. We looked at the top nine vendors in the...
View ArticleBread, Milk, Eggs….Health Equity. The 5th Aim Is A Staple For All Americans
The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system. This daunting ambition was given hope with the proposal of accomplishing three goals equally in...
View ArticleKey Takeaways From Health Insurers’ Q2 Earning Calls: What We Can Learn About...
The top health insurers are holding their Q2 earning calls and their discussions reveal key trends on where the healthcare industry.
View ArticleAsia Pacific MSS Firms Are The New “Minions” In “The Incredibles” Suits
For many years, managed security services providers (MSSPs) have been sold as shining knights and superheroes that will come to the rescue and solve all of your security problems. From what we have...
View ArticleThe Forrester Technology Strategy Impact Award Finalists For North America
When determining Forrester’s Tech Strategy Impact Award finalists, we look for stories of customer-obsessed transformations driven by the technology organization. The companies recognized in this award...
View ArticleGetting Marketing Leaders Back Together At Forrester’s B2B Summit EMEA 2022
It’s been a while since we had the opportunity to meet face to face, and whilst we have all done phenomenally well keeping our companies and, frankly, sectors and economies running on Zoom, Teams,...
View ArticleDespite The Hype, Most Consumers Still Don’t Know About The Metaverse
Since March, Forrester has published six reports about the metaverse, with more on the way. We started with our most-read The State Of The Metaverse report, followed by best practices on Designing The...
View ArticleBy 2027, US Online Retail Spending Will Reach $1.6 Trillion
Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five...
View ArticleFuture Of Jobs Forecast: Looking Ahead At The Effects Of Automation On Top...
Forrester predicts that 20% of jobs in APAC are at risk from automation and that 5% of jobs will be lost to automation by 2040.
View ArticleThe Do’s And Don’ts Of Cybersecurity Interview Question Design
To hire successful candidates, you need to learn about more than just their tech skills. These tips can help you know what to look for — and what pitfalls to avoid.
View ArticleGetting The Knack For NAC
Network access control (NAC) was first offered in 2006 as a security solution that seemed promising but struggled to gain any interest for its adoption. This only worsened in the wake of anywhere-work...
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