After one of the biggest announcements in the marketing technology space of 2013 -- Salesforce.com's purchase of ExactTarget -- few were surprised to see the ExactTarget Marketing Cloud feature prominently at Dreamforce last week in San Francisco. But the real headline grabber was the introduction of Salesforce1, a cloud-based platform for what the company calls the "Internet of customers." We've got a deeper look into the implications of this for marketers for Forrester clients, but some of our key takeaways were that Salesforce:
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