The Colonial Pipeline Cyberattack Is A (Another) Call For Zero Trust And...
On Friday, May 7, 2021, Colonial Pipeline safely shut down its pipeline operations due to a ransomware incident in its corporate network. Colonial Pipeline transports 45 percent of the fuel along the...
View ArticleAnnouncing The Forrester Wave™: Endpoint Security Software As A Service, Q2 2021
I am excited to announce “The Forrester Wave™: Endpoint Security Software As A Service, Q2 2021.” Although Forrester has previously published other endpoint security Wave evaluations, this is the first...
View ArticleIt’s Time To Get Serious About CX Data And Technology
CX pros can realize the full benefits of customer data by building a comprehensive CX technology portfolio that weaves in partner tech. Learn more.
View ArticleMind The Gap — Making Sure Your SaaS Application Data Is Protected
My colleague Naveen Chhabra wrote an excellent report in 2017, “Back Up Your SaaS Data — Because Most SaaS Providers Don’t,” that talked about how many companies have a gap in their backup strategy...
View ArticleEmployee Experience Is A Business Imperative
European recovery from the pandemic depends on employee experience; yet, many leaders still underestimate the importance of culturally transforming their organization and embracing a new management...
View ArticleKubeCon And The (Partial) Emergence Of Enterprise Kubernetes
KubeCon events can be hard to assess. Whether live or virtual, they’ve become a sprawling mix of old-school tech trade show, open source project maintainer meetup, and independent user group. KubeCon +...
View ArticlePlanning Your Return To Office Requires Calculating Readiness
Discover key questions that need to be answered for a successful return to office plan and how to calculate your organization's return to office readiness.
View ArticleCreating Creativity: Proven, Practical Techniques
When I recently interviewed Bob Baxley (SVP of design and experience at ThoughtSpot) about design for my research about creativity, he emphasized two great points: “Designers tend to get eaten alive by...
View ArticleForrester Decisions: A Future Fit Strategy For Tech Execs
Over the past few months, Forrester has been working closely with our clients to reimagine how our research can shorten the distance between bold vision and big business decisions. On May 3, we...
View ArticleAre PWAs At An Inflection Point?
Progressive web apps (PWAs) have been around since the standard was created by Google in 2015. It’s arguable that Steve Jobs announced them back in 2007 — although his enthusiasm may have been curbed...
View ArticleForrester’s US Retail Recovery Heat Map, May 2021 — Strides Toward Normalcy
In the US, the Centers for Disease Control and Prevention (CDC) reported that, between January 8 (the highest peak in the US) and May 12, the seven-day moving average of new cases decreased 85.8%....
View ArticleEurope-5: Smartphone And Tablet Online Retail Forecast Update
What’s the outlook for specifically for smartphone and tablet online retail in Europe and the US? This 2-part blog post highlights what’s changed – and what’s ahead – for each region.
View ArticleUS: Smartphone And Tablet Online Retail Forecast Update
What’s the outlook for specifically for smartphone and tablet online retail in Europe and the US? This 2-part blog post highlights what’s changed – and what’s ahead – for each region.
View ArticleLa Marche Vers La Finance Durable Sera Longue
La finance durable exige des entreprises du secteur financier des changements dans trois domaines clés : les produits, les politiques et les processus.
View ArticleExpérience collaborateur: une bombe à retardement
L’engagement collaborateur s’est amélioré entre 2019 et 2020. Nos indicateurs le montrent, ceux des sociétés spécialisées comme Peakon ou Qualtrics le confirment. Les employés, notamment ceux qui ont...
View ArticleImproving Sales Productivity Is Never A One-And-Done Effort
To get the most value from conducting a sales activity study — and to sustain that value — sales leaders need to continuously look for opportunities to fine-tune.
View Article如何建立一个成熟的客户体验衡量项目
我们最新发布了三份报告，分别囊括了构建CX衡量项目的三个阶段中的最佳实践、建议和公司案例，旨在帮助CX主管提高项目的成熟度。点击“阅读原文”了解更多细节。
View ArticleThe State Of Employer Mental Health Support In 2021: Employers Need To Do A...
Amid the pandemic, the need for mental health support rose to unprecedented levels. Learn how employers can drive systemic improvements for employees.
View ArticleLe Développement Durable : Nouvel Enjeu De La Transformation Des Entreprises
En parallèle de la transformation numérique, la prochaine vague de transformation des entreprises sera celle du développement durable et de la révolution écologique. La crise de gouvernance récente de...
View ArticleDebunking Infosec Purity And Other Security Myths In The Wake Of Recent Attacks
Earlier this week, an op-ed published on The Hill sent information security (infosec) Twitter into a tizzy by blaming cybersecurity industry best practices for recent high-profile security breaches....
View Article