VMware Welcomes Estranged Sibling Pivotal Back Home
On August 22, 2019, VMware announced that it will acquire sister company Pivotal Software, vendor of a widely used cloud development platform, Pivotal Cloud Foundry. The transaction is a reacquisition...
View ArticleCollective Bargaining: Your Biggest Risk In The Age Of The Customer
Social media has created customer groups that coalesce around a brand — in effect, a union. They collectively can and will change your corporate policy. With collective bargaining, business as usual is...
View ArticleChannel Marketers Need To Become Community Marketers – Here’s How
<Click Image for Full Size> A lot has changed in the 25+ years I have spent in the technology channel. New technologies, partner business models, shifting demographics, expanding communication...
View ArticleVMware Signals The End Of “Endpoint” Detection And Response
The acquisition of Carbon Black by VMware was a bit of a surprise to me, but once put into perspective it makes sense. First, a few observations from a value perspective. Carbon Black brings a strong...
View ArticleAre You Using Cloud Technologies To Modernize Core Apps? Tell Us About It!
Dave Bartoletti and I need your help. Most core software systems — your most important middle- and back office transactional and record-keeping business apps — are too inflexible, outdated, and chaotic...
View ArticleUse Cloud Platforms To Drive Your Tech-Driven Innovations
What’s next in tech-driven innovation? How can you stay ahead of the competition? Leverage these emerging technologies! Watch my video blog below to learn more. Recently, Will McKeon-White and I did a...
View ArticleMore Than A Buzzword: Master The Identity Graph To Unlock The Value Of...
(Dave Novitzky contributed to this blog.) The identity graph has traditionally been regarded as an obscure technical function, but it’s hard to overstate its importance. The identity graph is the...
View ArticleThe CMO/CIO Paradox
Over the past few years, countless articles have been published on the growing importance of CMO-CIO collaboration. Of course, it seems so evident that the relationship between CMO and CIO should...
View ArticleSecurity & Risk 2019: Peering Into The Crystal Ball – Security Edition
Security and risk pros have the opportunity to shape the future of technology and business in ways we might have only dreamed of two years ago.
View ArticleHong Kong Bank Must Raise The Bar In Mobile Banking
It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank...
View ArticleHow To Guarantee A New Generation Of Failure
It’s back-to-school time, hurray! After the crazy nonstop shenanigans of the summer and having kids at home all day, it’s a bit like being paroled and finally seeing the sun again to have some quiet...
View ArticleAnaplan Doubles Down On Predictive With Mintigo Acquisition
On August 27, 2019, Anaplan, a San Francisco-based business performance management software company, announced its intention to acquire the Israeli-founded predictive marketing and sales analytics...
View ArticleHow To Become Self-Aware of your B2B eCommerce Digital Maturity
Nearly half of businesses are digital beginners. The other half are eating their lunch. Find out where you stand and what you need to do to defend yourself. The B2B C-suite is demanding you...
View ArticleMeasure And Predict Journey Performance: The New And Right Way
You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it . . . deliver value to customers? . . . meet short-term and...
View ArticleMeasure And Predict Journey Performance: The New And Right Way
You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it . . . deliver value to customers? . . . meet short-term and...
View ArticleTemenos Acquires Kony — Two Leaders Unite
Yesterday, Temenos announced its acquisition of US vendor Kony. Both Kony and Temenos are Leaders in the recent “The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2019.” This acquisition...
View ArticleThe Security Snapshot: Shaping The New Cybersecurity Culture
All managers understand that both recruiting top talent as well as crafting a winning team and company culture is crucial to high performance. However, 22% of security decision makers note their team...
View ArticleForrester Has Expanded Its Coverage Of eCommerce In Latin America!
With a population of over half a billion and two countries that rank among the world’s 15 largest economies, Latin America is firmly on the radar of digital business executives looking to expand their...
View ArticleTo NPS Or Not — Use Our New Interactive Tool And Choose The Best CX Metric...
Executives in nearly one out of two organizations use Net Promoter Score (NPS)* to gauge CX success. This is what CX professionals told us in our recent survey. Are you wondering if NPS is right for...
View ArticleVideo Blog: Forrester’s Salesforce Implementation Partners In Asia Pacific...
Get the most out of your organisation’s Salesforce implementation by selecting the right partner. In our recent Forrester Wave™ evaluation, we identified the 10 providers that matter most – and how...
View Article