Breaking Down The 10 Need-To-Know Emerging Technologies
The world of emerging tech by nature is fast-moving and ever-changing, and consequently, it’s difficult to get a handle on the state of the various markets, not to mention leveraging them in driving...
View Article“Why Can’t This Stupid Chatbot Do What I Want?”
Part II Of “Why Chatbots Can’t Read Your Mind” Chatbots break down into two parts: the “chat” and the “bot.” Previously, we covered “chat” and the general reasons why chatbots may misinterpret your...
View ArticleThe Global Information Worker Population Swells To 1.25 Billion In 2018
Yes, you read that right. There were 1.25 billion global information workers in 2018 — people that use a smartphone, PC, or tablet for work an hour more per day in a typical week. This number may seem...
View ArticleBanks Have Neglected SMEs. They Will Come To Regret It
Forrester just published new research outlining the future of small and midsize business banking (also called SME banking to refer to SMEs, or small- and medium-sized enterprises). If you’re an...
View Article2019 US Online Holiday Sales: Retailers, Buckle Up For A Strong Season
The most wonderful time of the year for retailers is fast approaching. Get a sneak preview of the forecast for US online holiday sales.
View ArticleHoliday Season 2019 Kicks Off!
In the coming weeks, look for insights and advice from Forrester analysts to help you finalize plans and execute well.
View ArticleRetailers: Stop Your Obsession With Fast, Free Delivery
For customers today, fast and free shipping is becoming the expectation, not a luxury. The conundrum: As shipping times decrease, and customer expectations increase, how do you deliver packages to...
View ArticleNew Retail Updates — Key Takeaways From Alibaba Cloud Summit 2019
Last week, I attended Alibaba Cloud Summit 2019 in Hangzhou, China. It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and...
View ArticleZero Trading Fees Are Here — So Are Significant Market Cap Losses
The bottom line: While this appears to be a typical price war among industry incumbents, what we’re seeing is a broader fight for trading volume and relevance started by digital disruptor Robinhood,...
View ArticleThe Future Of Services: An Interview On Why We’re Launching This Research
This is an interview that Allen Bonde and I did to launch our coverage of the future of services. Markets and firms are changing dramatically under the relentless forces unleashed by technology....
View ArticleA Lesson On Facial Recognition, Privacy, And GDPR From The Far North
(Jeremy Vale coauthored this post.) All eyes may be on on Hong Kong right now and its use of facial recognition to identify protesters, but a far more enlightening case — for those fortunate to have...
View ArticleThe Key To Your AI Transformation: Think Like A Supervillain
Want to take over the world using AI? Contrary to popular belief, AI isn’t going to design a plan for AI-enabled world domination for you. (And don’t hold your breath, it won’t be doing so anytime...
View ArticleThe Client Book Club
This week, Forrester’s Board of Clients was in Cambridge. This amazing group advises the company on strategy, new products, and improving our service. Over the years, they have had a big influence on...
View ArticleBeware The Automation Paradox
In 1983, Lisanne Bainbridge (a researcher at the University of Reading in the UK) wrote the following prescient words in her widely cited paper “Ironies of Automation“: “By taking away the easy parts...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
Cybersecurity Awareness Month Is Underway Executives consider cyberattacks the second leading global risk to doing business, per the World Economic Forum’s 2019 Global Risks Report. The US Senate...
View ArticleIPG Takes The Creative Leap With Kinesso
Activating The Holding Company The Interpublic Group of Companies (IPG) announced the creation of Kinesso, a martech company that will build products and software solutions to scale precision...
View ArticleDo’s And Don’ts For Analyst Interactions
Having just been through an onslaught of work related to the Forrester Wave™ evaluation on Zero Trust eXtended ecosystem platform providers, I think that it’s worthwhile to put some guidance out there...
View ArticleHoliday 2019: Bring Brand Values Into Your Storytelling
Retailers: Customers care about your commitment to social and environmental sustainability. This holiday season, be sure to weave your brand values into your messaging.
View ArticleEconomic Uncertainty And Unicorn Carnage Spells Opportunity For Corporate VCs
Corporate VC and innovation teams are at a crossroads. Rampant speculation of an imminent global recession, election-fueled economic uncertainty in the US, and headline-grabbing stories of high-profile...
View ArticleMeet Your New Identity And Access Management Research Analyst
As of September, I’m the new identity and access management (IAM) analyst on Forrester’s security and risk research team. I am grateful to have joined a very talented group of analysts at a company...
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