Essential Technology For Remote And Quarantined Employees During A Pandemic
As the coronavirus spreads, more firms are encouraging employees to work from home. This video details how to enable a productive remote work experience and offers best practices for shifting work from...
View ArticleEmployers Are A Trusted Source Of Information About Coronavirus But Face...
New Forrester data shows employees have strong trust in their employers as a source of information about COVID-19, but infrequent employer communication can leave employees vulnerable to disinformation.
View ArticleHow Employees Feel About Coronavirus: Early Results From Forrester’s...
Our #pandemicEX research project aimed to understand how employees are experiencing the spread of COVID-19. Read results here.
View ArticleModern Marketers Must Manage Measurement
Measuring marketing performance is not just a tongue twister; it’s hard work. Channel-specific metrics cause headaches, and reporting is a hodgepodge of data sources and dashboards from multiple...
View ArticleCoronavirus And Climate Change Reveal Systemic Risk For Third Parties
The coronavirus is causing significant supply chain disruptions for many companies across the board. Much of the world’s manufacturing happens in China. Further, Wuhan, the region of China where...
View ArticleService Design: Five Principles To Improve CX, EX, And Business
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your last online purchase: You interacted with an online store, on your computer or your mobile,...
View ArticleOpen Source Design: What It Is And Why It Matters
There’s a new buzz phrase in the air — “open source design.” What is it? It’s a “remix” (to borrow a term from Figma) of the open source software movement’s commitment to sharing and collaborative...
View ArticleResponding To Coronavirus: A Playbook For Marketing And Communications
Marketing and comms teams should take a leading role in supporting their organization’s response to the coronavirus. Read this post to understand the most critical actions to take now.
View ArticleMaking Your Business Case For SAP S/4 HANA
Clients continue to ask about the business case for SAP S/4 HANA — even more so now that SAP has pushed back the maintenance/support window for the predecessor product SAP ERP Central Component (ECC)...
View ArticleHealthcare CRMs Are the Key to Unlocking the Digital Front Door: Takeaways...
Healthcare Organizations (HCOs) should look to Healthcare CRMs to enable their Digital Front Door strategy and meet the growing demands of their customers for a great experience – both digitally and...
View ArticlePandemicEX Survey: Half Of Workers Confident In Leaders
Our findings also reveal a confidence gap between managers and executives versus other employees.
View ArticleLessons From Enterprise Collaboration Experiments In China In The Wake Of...
To contain the spread of the COVID-19 coronavirus after the Chinese New Year, local governments in China forced enterprises to delay their back-to-work dates and encouraged them to adopt remote...
View ArticleCombat In The Cloud: Securing the $10 Billion JEDI Contract
Last October, Microsoft won the $10 billion Department of Defense (DoD) Joint Enterprise Defense Infrastructure (JEDI) contract. The ten-year agreement is part of a larger Pentagon initiative to...
View ArticleCoronavirus Forces Agencies To Rethink The Agency Employee Experience
Agencies’ pivotal role in the services marketplace means they too will feel the effects of the Coronavirus pandemic. Last week SXSW cancelled its’ annual film, music and digital media festival that’s...
View ArticleMicro UIs: Microservices Are Visual, Too
Stop Conflating Microservices With APIs Too often in client conversations, Forrester hears the terms “microservice” and “API” used interchangeably. To make your architecture and design patterns...
View ArticleHealthcare Customers Not Engaging? Time to Optimize Your Digital Front Door...
Less than 50% of consumers logged into their health insurer or healthcare provider’s website or mobile app in 2019. That figure tells a lot. Despite heavy investments in digital and the customer...
View ArticleLipstick: How Pinterest Drives Sales Through Augmented Reality
by Erin Sellers High level: Lipstick is fun. AR is fun. The quality of the experiences has improved dramatically since Apple and Google got involved a few years ago. AR applications within the...
View ArticlePandemicEX Results: Workers Uncertain That They Can Care For Ill Family Members
The next phase of COVID-19 preparedness is helping workers care for ill loved ones. But our #pandemicEX survey results reveal that only half of US workers feel they have the flexibility at work to take...
View ArticleGovernance, Risk, And Compliance Platforms Support Innovation And Are...
GRC platforms are critical to helping businesses understand and document their responses to specific risk scenarios. It might take another six months to recover globally from the COVID-19 pandemic, but...
View ArticleYour Employees Need More Healthcare Options During The COVID-19 Pandemic
As the number of COVID-19 cases surge in the US there is a looming threat facing the US— healthcare capacity. Given this stark reality senior executives at companies, must make swift decisions to...
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