Windows 11 Aims To Delight Users But Needs To Establish Its Purpose
After years of speculation, Microsoft Windows 11 is finally here. But the new OS has something to prove beyond its features: Why it exists at all.
View ArticleThe Evolving Face Of ESM
Previously, we’ve written about the gradual competition of large software providers at the edge of enterprise service management (ESM) and the land grab that was taking place. Over the past year, this...
View ArticleAccelerate Your CX Transformation With Collaboration
A chief customer officer (CXO) recently confided to us that “I thought building a large organization would make me more powerful. Now I think it just makes me more vulnerable.” Those words haunted me....
View ArticlePrime Day 2021: How Much Competition Was There?
To get a closer look at what other retailers did during Prime Day, we reviewed 48 retailers’ home pages, spanning numerous categories. Here's what we found.
View ArticlePractices Deliver What Processes Can’t
Struggling to move beyond agile and scale innovation across your organization? Learn how establishing new practices can help.
View ArticleForrester’s Digital Go-To-Market Review: Apparel And Shoe Brands
Forrester’s latest Digital Go-To-Market Review evaluates 27 brands in the apparel and footwear sector to see how well they are positioned to thrive independently. Read on to see how these brands fared...
View ArticleGoogle Delays The Cookiepocalypse: A Data Deprecation Update
Yesterday, Google announced an updated timeline for its Privacy Sandbox milestones; in its blog post are two major announcements that marketers should focus on: Google says it’s planning to develop a...
View ArticleFigma’s Funding: The Design Funding Wave Won’t Stop
Figma just announced a new round of funding of $200 million, which will give it a valuation of $10 billion — five times its valuation last year at the beginning of the pandemic. This continues the...
View ArticleFocus On The Customer And Spare The Stagwell-MDC Partners Merger Drama
Last week, shareholders of MDC Partners successfully delayed a special meeting of the board of directors and shareholders to vote on a proposed merger with the Stagwell Group’s Stagwell Media. At the...
View ArticleThe Impact Of Apple’s Sideloading Philosophy On Developers
Security Through Control On Wednesday, June 23, Apple unleashed strong messaging to explain why users should only install Apple-approved apps through its App Store on iOS. This is an extension of the...
View ArticleSnap’s Latest Play In Big Tech’s Race To Produce AR Glasses
Snap just released its newest Augmented Reality (AR) glasses. These fourth generation spectacles build on previous models and represent Snap's growth to AR power and commitment to making consumer-ready...
View ArticleSamsung’s One UI Watch Experience Moves In The Right Direction But Has Work...
On June 28, Samsung announced its One UI Watch experience at the Mobile World Congress virtual event. Samsung partnered with Google to create a unified platform that lets users access the same services...
View ArticleForr The Planet: Sustainability Interview Series — Cisco
The telecommunications sector is at a crucial juncture in its sustainability story. Many organizations are finding their ground in setting the right targets, penetrating the supply chain, and...
View ArticlePost-Pandemic Travel: Consumers Seek Variety And Adventure Within Safe Circles
Our data over the course of 2020 revealed the internal consumer tension between desire and fear. On the one hand, consumers expressed an ongoing appetite for adventure and variety of experience. On the...
View ArticleWhen It Comes To Incident Response, Is Your Cyberinsurance Carrier On Your Side?
You know, I really feel for security leaders and professionals. After a year of pandemic-related disruption and an uptick in ransomware and serious cyberattacks of all kinds — just as they’re firming...
View ArticleUS Consumer Pandemic Recovery Outlook, June 2021: Health And Financial Fears...
Sixteen months after the World Health Organization declared COVID-19 a global pandemic and more than a year after the US reached the highest number of confirmed COVID-19 cases and deaths globally,...
View ArticleHow COVID-19 Forced Wealth Managers To Become More Hybrid
The Pandemic Signaled A Shift To Hybrid Sales And Service Models 2020 was a year of reckoning as face-to-face interactions disappeared and demand for digital engagement skyrocketed. This compelled...
View ArticleCOVID-19 Drives Delivery Model Transformation And A Sustainability Revolution...
“The Forrester Wave™: European Cybersecurity Consulting Providers, Q3 2021,” launched today. Fifteen firms are featured in this report, representing a cross section of large international security...
View ArticleConversational Interactions And AI: Enhancing The Digital Buying Experience...
Organizations that fail to meet buyers’ expectations for personalized omnichannel communications risk losing market share to competitors that do.
View ArticleBridge The Gap Between Current and Future Customer Journeys
Identifying the various issues that hold your customer experience back can feel impossible. Learn how a new assessment tool can help you document and prioritize the gaps in your customer journey.
View Article