A Blueprint For Pragmatic Digital Transformation: The Home Depot Story
Traditional retailers have been impacted more than most when it comes to digital disruption. Even retailers and brands that have embraced the urgency to transform often struggle to prioritize...
View ArticleCanada’s Tech Market Continues To Grow Despite A Slowing Canadian Economy
The Canadian tech market will grow in 2019 and 2020, but growth will slow from 6% in 2018 to 3.7% in 2019, according to Forrester’s report, “The Canadian Tech Market Outlook For 2019 To 2020.” The...
View ArticleThe Forrester Wave™: ECM Content Platforms, Q3 2019
Forrester is excited to announce the publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Watch the video below to learn how this refresh of two classic Forrester Wave...
View ArticleCEOs Own Software Competency — And The Structure Of Innovation Delivery
World-class innovation delivery requires weaving together three foundational realities: “Software is eating the world.” Marc Andreessen famously said this in a 2011 essay in The Wall Street Journal. It...
View Article60 Days. 100+ Inquiries and Briefings. 4 Things You Should Know.
If you missed my intro blog, “A New Rhythm in HCM“, here’s the summary: I’m new to Forrester after more than 25 years working for software vendors, including, most recently SAP, where I was a part of...
View ArticleCybersecurity Risk Ratings Are Here To Stay — Learn To Work With Them
Cybersecurity risk rating solutions are a polarizing topic for security leaders. We meet promoters and detractors in roughly equal measure in the customers that we speak to. Positive client sentiment...
View ArticleThe Future Is Unwritten: Writing The Future Of Financial Advice
I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! Digital technologies (AI,...
View ArticleRecent HIPAA Settlements Highlight The Weaknesses In Healthcare Security
Hindsight is 20/20; it’s easy to look back on past mistakes and identify ways to prevent them from reoccurring, especially when it comes to breaches reported on the Office for Civil Rights’ (OCR) “wall...
View ArticleRequesting Your Help With A Survey On Smart Manufacturing
I’ve written a lot about the ways in which traditional product makers are being transformed by digital. In “From Grease To Code: Industrial Giants Must Bet Their Futures On Software,” for example, I...
View ArticleAndrew Yang Pushes The Future Of Work Into The Political Dialogue
Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the future of work to the debate stage. To be fair, the impact of...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
Automation And The Future Of Work Enters The Political Dialogue Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the...
View ArticleNavigate Our Top 25 Reports On Journey Maps
Journey mapping has become an ubiquitous tool for CX. As a concept for initially understanding your customer experience, it can seem approachable enough, but for improving CX, the practice is dynamic...
View ArticleCurrent Malpractice Handicaps Social Selling’s Potential
We first published research on social selling in 2016, and B2B sellers continue to flock to various networks to interact with their customers and prospects. Social provides the opportunity for...
View ArticleCX SF 2019: Are You Designing For Everyone In Your Target Market?
When we design for the “average” person, we design for no one. One of my favorite books, The End of Average, opens with the story of how, during World War II, the US Air Force faced a high death rate —...
View ArticleInvisible Robots In The Quiet Of The Night — See The Video
I thought it was about time to post something on the recently published Forrester book, Invisible Robots in the Quiet of the Night. As you might expect, it is full of data from Forrester and others....
View ArticleData Literacy Matters — Do We Have To Spell It Out?!
In the words of Thomas Edison, the value of an idea lies in the using of it. Yeah, I’ve used that quote a lot to talk about the value of data. Data isn’t inherently valuable. But when you use it to...
View ArticleSecurity & Risk 2019: Cybersecurity’s Staffing Shortage Is Self-Inflicted
Unless this is your first day working in cybersecurity, you’ve heard numerous times that we have a hiring crisis — there aren’t enough people to fill the need for security talent. Current projections...
View ArticleInsights, Analytics, And The Myth Of The Magician’s Reveal
When it comes to kicking off (or growing) an analytics initiative, there’s an obstacle right out of the gate. It’s building the business case — the effort of persuading budget holders and other...
View ArticleAsia Pacific Financial Consumers’ Digital Coming Of Age Is Here — Is Your...
Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before....
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